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Jun
6
Oops - We made a mistake!
Posted by Jim Giseburt on 06 June 2019 05:34 PM
Oops...  You may have received an email invitation to our new customer self service portal.  The only thing is, it is not ready.  We ran a test to see about importing your old tickets into the new system.  This test inadvertently sent each of you an invitation to use the new system.

Please be advised that we have not implemented this new system as of now.  It is still in the testing phase.  The new system is not being monitored by our support team and all tickets submitted to the new system will not be addressed.  We apologize for any difficulties that this error may have caused you.

For the time being, please continue to call support, email support@cipafilter.com, or access our current portal at support.cipafilter.com.


Move along...


But, the cat is kinda out of the bag... we will be transitioning to a new system in the very near future.

Stay tuned!
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Mar
26
Google API Change impacting Google OAuth Authentication - March 31st
Posted by Jim Giseburt on 26 March 2019 01:03 PM
In an effort to improve data privacy and security, on March 31st Google is implementing changes to some of the policies within their API ecosystem.  These changes will affect customers that use Google OAuth as an authentication method with Cipafilter.

Prior to that date, customers should upgrade the firmware on their Cipafilter to version 11.  Once the firmware has been updated, customers can then make the necessary changes within their Google domain to allow the continued use of Google OAuth as an authentication method with Cipafilter.  The configuration changes are detailed in the Cipafilter version 11 manual under Google OAuth.  Customers are advised to consult Google OAuth initial setup and pay particular attention to enabling the People API.

Please contact Cipafilter Support with any questions that you may have.
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Mar
13
Introducing Cipafilter 11.0
Posted by Jim Giseburt on 13 March 2019 12:26 PM

Our team is excited to release the latest version of Cipafilter!  We've worked hard to bring you the best in filtering and firewall technology.

Multiple Google OAuth domains

We've navigated the ever changing Google landscape to bring you support for multiple Google OAuth domains.  If you have or want separate Google Apps domains for your teachers and students, now is the time to contact support to set up this new feature.

Upgrade automation

Opt in to automatic beta firmware upgrades from your Cipafilter interface.  Firmware upgrades are now faster and safer, and incur less downtime.  Don't miss out on the latest features, fixes, and updates for your Cipafilter.  Sign up now for the opportunity to earn Cipafilter Rewards towards your next hardware purchase.

Trouble-alert notifications

The health of your appliance is paramount to keeping your network running smoothly, and you don't always have time to log in every day to check.  We've introduced a new notification called Trouble Alerts — in the event that your Cipafilter detects an issue during one of its routine health checks, you can now have it send an e-mail to you (or your ticketing system).

New hardware support

We are pleased to announce the release of new hardware for purchase or lease.  We've updated the existing CF350 models and released an all new CF450, so if you've upgraded your bandwidth or are considering doing so, now is a great time to look at new hardware options.  We are also introducing a new, smaller unit for organizations with lower bandwidth needs and fewer...
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