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Knowledgebase : Product Manual > Support
This page provides information and tools related to authentication. AUTHENTICATION RECORDS This table lists all records currently recognized by the system's authentication engine. For each record, the IP address, host name, user name, group name, TTL (...
The LOG VIEWER page provides a simple interface for viewing and searching the filter's internal log files. By default, this page displays the contents of syslog, the primary logging facility for the system. The drop-down at the top of the page contains a ...
The NETWORK DIAGNOSTICS page serves as a basic front-end for common network troubleshooting utilities such as ping and traceroute. These utilities can be used to confirm the filter's Internet connectivity and network configuration: * The AUTOMATIC di...
The STATUS page is the "front page" of the Cipafilter Web interface; it provides at-a-glance information about the state of the filter and its hardware, including CPU and memory usage, drive capacities, hardware temperatures, network errors, and more.
The TROUBLESHOOTING page runs diagnostics on the Cipafilter and reports back the results. Each test returns one of the following results: * OK (green): The test returned a passing/positive result — the tested function is behaving as expected. * C...
* Navigate to Web Filtering > Portal Certificate. * Under Portal Certificate Management, click Generate Request button to generate the CSR. * Obtain customer's key and cert info (has to be in .rsa format or convert to rsa format with the following c...
_This KB is relevant to users on versions 9.0 and above._ ISSUE Both the front-end and back-end GOOGLE OAUTH features require a one-time setup on the GOOGLE APPS side before they can be used with the CIPAFILTER:   Solution * Log in to the GOOGLE AD...
_This KB is relevant to users on versions 9.0 and above._ _When you sign into a Cipafilter, you may see the Trouble Notice below. The purpose of this article is to identify the drive displaying the I/O errors._ ISSUE WARNING Disk I/O errors detected i...
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