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Knowledgebase : How To's
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Sometimes public locations have their own captive portal. On devices that you have enforced proxy settings, that creates a dilemma since the device can't get to the internet until it authenticates to the captive portal, but it can't see the portal since i...
A MEDIA ACCESS CONTROL ADDRESS (MAC ADDRESS) is a unique identifier for network inferfaces used in communications on a physical network segment. WINDOWS There are a few ways to access this information on a Windows device: You will need to launch the ...
_This KB is applicable to users on 9.0 and above._ ISSUE If you've purchased a certificate, you may have to merge them for it to correctly work with the Cipafilter. SOLUTION When purchasing a certificate from RapidSSL, it is common to receive two ...
_Notes:  In firmware version 9.5 and later, in order for the filter to send e-mail, it must be configured to connect to an SMTP service, such as that provided by Gmail or your local Exchange server._ SOLUTION STEP 1.  Navigate to the MAIL CONFIGURATION ...
This is a short guide on how to use the Cipafilter Authenticator for Chrome. The first thing you want to do is look at the upper right corner of your Chrome browser. If the app has been successfully installed from the dashboard, you will see a prompt tell...
___This KB is applicable to users on 9.0 and above._ ISSUE When signing into your Cipafilter interface, you may notice an alert telling you that your firmware version is out of date. You can click the link in that message to be taken to the Firmware U...
_Update Recovery Partition(s) backs up the settings on the Cipafilter for use in the event of an emergency. This process copies the configuration saved on the boot device, either the USB thumb drive or compact flash card depending upon hardware model, to ...
_NOTES:  Regardless of which deployment method you choose, all browsers must have the certificate installed for SSL inspection to work properly. It is important to know that filtering will still occur even without the certificate deployed, but users will ...
When viewing reports, filters can be used to more precisely display information pertinent to the issue at hand. Filters can be created either manually using the _Add Filter_ button or by clicking on an item of interest in a displayed report. For example...
This KB is applicable to users on versions 10.0 and above. Issue  This KB will detail how to properly configure remote filtering. SOLUTION STEP 1. Navigate to WEB FILTERING and click INSERT REMOTE-FILTERING (1-TO-1) RULE. Choose which fallback group y...
___This KB article is applicable to users on versions_ 10.0 and above. Issue This KB will detail how to configure Let's Encrypt. Let's Encrypt is a free, self renewing certificate introduced in version 10 firmware. Let's Encrypt provides a custom certif...
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