Cipafilter Support:
Support@Cipafilter.com
800.243.3729 ext 300
Mon - Fri 7 AM - 6 PM CT
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News
Jul
2
Offices Closed on Independence Day
Posted by Jim Giseburt on 02 July 2018 09:16 AM
Our offices will be closed Wednesday, July 4th in observance of Independence Day. We will return to our normal support hours Thursday, July 5th. 
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May
29
Summer Support Hours
Posted by Jim Giseburt on 29 May 2018 09:26 AM
Effective Friday, June 1st, we will begin our summer support hours.  Our support team will be available 8 AM - 7 PM ET.
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Dec
29
Introducing Cipafilter 10.0
Posted by Dustin Hoeppner on 29 December 2017 11:58 AM
To kick off 2018, Version 10 of Cipafilter is finally here! You can view some of the amazing new features here or view our video announcement. The next question you might be asking is, "how do I get the new version?" Like always, you can call our awesome support staff and they will be more than happy to start the upgrade process with you. Due to some major back end improvements, this process takes longer than what you might be used to. For your convenience, we're offering to send you a pre-configured chip with the latest version and all your unit's settings for a single time fee of $50. Cut out the hassle and let the Cipafilter team handle your upgrade for you.

Warm Regards,
Cipafilter Team
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Dec
13

We have acquired some new IP addresses.  If you have IP restrictions in your firewall for our support team, please update the access lists in your firewall to allow our support team to access your Cipafilter.

Following are the addresses our team will use:

  • 208.123.231.40/29
  • 216.24.112.240/29
  • 216.24.112.48/29
  • 208.123.230.128/29
  • 216.24.127.0/24 - New

For customers using us as your primary firewall or those that do not have additional IP restrictions in place, your filter has been updated automatically.  You do not need to do anything further.

If you have any additional questions or concerns, please contact our support team.
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Jun
2
We are Expanding our Support Hours!
Posted by Jim Giseburt on 02 June 2017 01:15 PM
Effective Monday, June 5th, our support team will be available one hour earlier, at 7 AM ET, to better serve our customers in the eastern time zone.
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May
3
Introducing Cipafilter 9.4
Posted by Jim Giseburt on 03 May 2017 11:03 AM

We are happy to announce version 9.4 of our device firmware. With this latest iteration, we’ve focused on improving InSite™ reporting, enhancing our next-generation firewall capabilities, improving our notifications options, and adding the ability to create management users.

Content preview for YouTube Videos

Just like you can’t judge a book by its cover, you can’t always determine the content of a YouTube video based solely on its title. To help you understand what your students are watching, hits for YouTube videos in InSite™ Reports now provide you the option to play the video in-line. No need to open a new browser window and copy/paste the video’s URL. Just click the YouTube icon, and a small window will pop up and play the video. You can watch the exact videos your students have without ever leaving InSite™.

InSite with YouTube video

Next-Gen Firewall Enhancements

In 9.4, We’ve expanded the capabilities of our next-generation firewall to include Application Control, which extends our advanced DPI functionality to non-web traffic. In practice, this means you can block protocols such as DNS, FTP, or RDP, as well as services like Facebook, Netflix, or Skype. Additionally, we’ve added port forwarding and firewall hit counters, letting you know how many times configured rules have been triggered.

Improved Notifications

We made...
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