Cipafilter Support:
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800.243.3729 ext 300
Mon - Fri 7 AM - 6 PM CT
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Dec
14
Holiday Hours
Posted by Jim Giseburt on 14 December 2018 07:07 PM

During this holiday season, Cipafilter Support will be operating with a limited staff and reduced hours for the following days:

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Monday, December 17th 8:00 AM - 5:00 PM CT
Tuesday, December 18th 8:00 AM - 5:00 PM CT
Wednesday, December 19th 8:00 AM - 5:00 PM CT
Thursday, December 20th 8:00 AM - 5:00 PM CT
Friday, December 21st 8:00 AM - 5:00 PM CT
Monday, December 24th 8:00 AM - 12:00 PM CT
Tuesday, December 25th CLOSED
Wednesday, December 26th 8:00 AM - 5:00 PM CT
Thursday, December 27th 8:00 AM - 5:00 PM CT
Friday, December 28th 8:00 AM - 5:00 PM CT
Monday, December 31st 8:00 AM - 12:00 PM CT



Sep
12
We are quietly introducing Cipafilter Version 10.2
Posted by Jim Giseburt on 12 September 2018 12:23 PM
Shhh...


Over the summer, we have been quietly rolling out Version 10.2. We have improved the performance of Web Reporting, improved the accuracy of Application Control and Bandwidth Control, implemented an Image License Restriction feature, and made firmware upgrades faster and more reliable. Please take a look at the Cipafilter 10.2 overview.

How do I get the new version?

Like always, you can call our awesome support team and they will be more than happy to start the upgrade process with you.

    Please note: Version 10.x firmware requires a minimum of 4G of RAM in your Cipafilter unit. Version 10.2 requires an 8 or 16G USB thumb drive for the boot device.

For your convenience, we're offering to send you a pre-configured 16G USB thumb drive with the latest firmware version and all your unit's settings for a one-time fee of $50. Cut out the hassle and down time, and let the Cipafilter team handle your upgrade for you.

Warm Regards,

Your Cipafilter Team
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Dec
29
Introducing Cipafilter 10.0
Posted by Dustin Hoeppner on 29 December 2017 11:58 AM
To kick off 2018, Version 10 of Cipafilter is finally here! You can view some of the amazing new features here or view our video announcement. The next question you might be asking is, "how do I get the new version?" Like always, you can call our awesome support staff and they will be more than happy to start the upgrade process with you. Due to some major back end improvements, this process takes longer than what you might be used to. For your convenience, we're offering to send you a pre-configured chip with the latest version and all your unit's settings for a single time fee of $50. Cut out the hassle and let the Cipafilter team handle your upgrade for you.

Warm Regards,
Cipafilter Team
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Dec
13

We have acquired some new IP addresses.  If you have IP restrictions in your firewall for our support team, please update the access lists in your firewall to allow our support team to access your Cipafilter.

Following are the addresses our team will use:

  • 208.123.231.40/29
  • 216.24.112.240/29
  • 216.24.112.48/29
  • 208.123.230.128/29
  • 216.24.127.0/24 - New

For customers using us as your primary firewall or those that do not have additional IP restrictions in place, your filter has been updated automatically.  You do not need to do anything further.

If you have any additional questions or concerns, please contact our support team.
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May
3
Introducing Cipafilter 9.4
Posted by Jim Giseburt on 03 May 2017 11:03 AM

We are happy to announce version 9.4 of our device firmware. With this latest iteration, we’ve focused on improving InSite™ reporting, enhancing our next-generation firewall capabilities, improving our notifications options, and adding the ability to create management users.

Content preview for YouTube Videos

Just like you can’t judge a book by its cover, you can’t always determine the content of a YouTube video based solely on its title. To help you understand what your students are watching, hits for YouTube videos in InSite™ Reports now provide you the option to play the video in-line. No need to open a new browser window and copy/paste the video’s URL. Just click the YouTube icon, and a small window will pop up and play the video. You can watch the exact videos your students have without ever leaving InSite™.

InSite with YouTube video

Next-Gen Firewall Enhancements

In 9.4, We’ve expanded the capabilities of our next-generation firewall to include Application Control, which extends our advanced DPI functionality to non-web traffic. In practice, this means you can block protocols such as DNS, FTP, or RDP, as well as services like Facebook, Netflix, or Skype. Additionally, we’ve added port forwarding and firewall hit counters, letting you know how many times configured rules have been triggered.

Improved Notifications

We made...
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Mar
15
Did You Know...
Posted by Jim Giseburt on 15 March 2017 10:01 AM

From time to time we will be highlighting Knowledge Base articles that we hope you will find helpful.

Current Article

Did you know that you can update the firmware on your Cipafilter?  Please view the following Knowledge Base article:  Updating Cipafilter Firmware from the Web Interface.


Past Articles

Did you know that regularly updating the recovery partitions on the Cipafilter may one day save the day?  Please view the following Knowledge Base article:  Updating Recovery Partition(s).



Did you know that Cipafilter now supports L2TP/IPSec?  Please view the following Knowledge Base articles:



Did you know that you can use filters in the Internet Reports?  Please view our Knowledge Base article:   Read more »





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