Cipafilter Support:
Support@Cipafilter.com
800.243.3729 ext 300
Mon - Fri 7 AM - 6 PM CT
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News
Sep
12
We are quietly introducing Cipafilter Version 10.2
Posted by Jim Giseburt on 12 September 2018 12:23 PM
Shhh...


Over the summer, we have been quietly rolling out Version 10.2. We have improved the performance of Web Reporting, improved the accuracy of Application Control and Bandwidth Control, implemented an Image License Restriction feature, and made firmware upgrades faster and more reliable. Please take a look at the Cipafilter 10.2 overview.

How do I get the new version?

Like always, you can call our awesome support team and they will be more than happy to start the upgrade process with you.

    Please note: Version 10.x firmware requires a minimum of 4G of RAM in your Cipafilter unit. Version 10.2 requires an 8 or 16G USB thumb drive for the boot device.

For your convenience, we're offering to send you a pre-configured 16G USB thumb drive with the latest firmware version and all your unit's settings for a one-time fee of $50. Cut out the hassle and down time, and let the Cipafilter team handle your upgrade for you.

Warm Regards,

Your Cipafilter Team
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Sep
2
Offices Closed on Labor Day
Posted by Jim Giseburt on 02 September 2018 02:24 PM
Our offices will be closed Monday, September 3rd in observance of Labor Day. We will return to our normal support hours on Tuesday, September 4th. 
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Jul
2
Offices Closed on Independence Day
Posted by Jim Giseburt on 02 July 2018 09:16 AM
Our offices will be closed Wednesday, July 4th in observance of Independence Day. We will return to our normal support hours Thursday, July 5th. 
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May
29
Summer Support Hours
Posted by Jim Giseburt on 29 May 2018 09:26 AM
Effective Friday, June 1st, we will begin our summer support hours.  Our support team will be available 8 AM - 7 PM ET.
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Dec
13

We have acquired some new IP addresses.  If you have IP restrictions in your firewall for our support team, please update the access lists in your firewall to allow our support team to access your Cipafilter.

Following are the addresses our team will use:

  • 208.123.231.40/29
  • 216.24.112.240/29
  • 216.24.112.48/29
  • 208.123.230.128/29
  • 216.24.127.0/24 - New

For customers using us as your primary firewall or those that do not have additional IP restrictions in place, your filter has been updated automatically.  You do not need to do anything further.

If you have any additional questions or concerns, please contact our support team.
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Jun
2
We are Expanding our Support Hours!
Posted by Jim Giseburt on 02 June 2017 01:15 PM
Effective Monday, June 5th, our support team will be available one hour earlier, at 7 AM ET, to better serve our customers in the eastern time zone.
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