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Offices Closed on Independence Day
Posted by Jim Giseburt on 02 July 2018 09:16 AM
Our offices will be closed Wednesday, July 4th in observance of Independence Day. We will return to our normal support hours Thursday, July 5th. 
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Summer Support Hours
Posted by Jim Giseburt on 29 May 2018 09:26 AM
Effective Friday, June 1st, we will begin our summer support hours.  Our support team will be available 8 AM - 7 PM ET.
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We have acquired some new IP addresses.  If you have IP restrictions in your firewall for our support team, please update the access lists in your firewall to allow our support team to access your Cipafilter.

Following are the addresses our team will use:

  • - New

For customers using us as your primary firewall or those that do not have additional IP restrictions in place, your filter has been updated automatically.  You do not need to do anything further.

If you have any additional questions or concerns, please contact our support team.
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We are Expanding our Support Hours!
Posted by Jim Giseburt on 02 June 2017 01:15 PM
Effective Monday, June 5th, our support team will be available one hour earlier, at 7 AM ET, to better serve our customers in the eastern time zone.
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Introducing Cipafilter 9.4
Posted by Jim Giseburt on 03 May 2017 11:03 AM

We are happy to announce version 9.4 of our device firmware. With this latest iteration, we’ve focused on improving InSite™ reporting, enhancing our next-generation firewall capabilities, improving our notifications options, and adding the ability to create management users.

Content preview for YouTube Videos

Just like you can’t judge a book by its cover, you can’t always determine the content of a YouTube video based solely on its title. To help you understand what your students are watching, hits for YouTube videos in InSite™ Reports now provide you the option to play the video in-line. No need to open a new browser window and copy/paste the video’s URL. Just click the YouTube icon, and a small window will pop up and play the video. You can watch the exact videos your students have without ever leaving InSite™.

InSite with YouTube video

Next-Gen Firewall Enhancements

In 9.4, We’ve expanded the capabilities of our next-generation firewall to include Application Control, which extends our advanced DPI functionality to non-web traffic. In practice, this means you can block protocols such as DNS, FTP, or RDP, as well as services like Facebook, Netflix, or Skype. Additionally, we’ve added port forwarding and firewall hit counters, letting you know how many times configured rules have been triggered.

Improved Notifications

We made...
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Did You Know...
Posted by Jim Giseburt on 15 March 2017 10:01 AM

From time to time we will be highlighting Knowledge Base articles that we hope you will find helpful.

Current Article

Did you know that you can update the firmware on your Cipafilter?  Please view the following Knowledge Base article:  Updating Cipafilter Firmware from the Web Interface.

Past Articles

Did you know that regularly updating the recovery partitions on the Cipafilter may one day save the day?  Please view the following Knowledge Base article:  Updating Recovery Partition(s).

Did you know that Cipafilter now supports L2TP/IPSec?  Please view the following Knowledge Base articles:

Did you know that you can use filters in the Internet Reports?  Please view our Knowledge Base article:   Read more »

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